Terms and Conditions
Online Donations
Donors can conveniently contribute through our organization's website using a secure payment gateway.
Upon completion of each transaction, donors receive a confirmation receipt via email for their records.
Recurring Donations and Corporate Sponsorships
We offer options for recurring donations, allowing donors to set up automatic contributions at regular intervals.
Corporate sponsorships are also accepted, providing businesses with opportunities for meaningful engagement and philanthropy.
Refund Policy
General Refund Policy
We are grateful for your donation and support of our organization. Refunds are only granted in exceptional circumstances, within 30 days of the donation date, and are returned using the original method of payment.
A request for a refund must be completed in writing and will be executed within 30 days from the receipt of the email.
Some circumstances in which refunds might be granted include:
- The donation was made in error, had an incorrect amount, or the selected charity was not intended by the donor.
- The donation was not authorized by the donor.
- The donor’s circumstances have changed materially, for instance, if the donation was made from the proceeds of a sale that was later cancelled or refunded.
Recurring Donation Refunds
Donors have the option to give recurring or one-time donations. We are only able to refund donations from the 30 days before the date of the refund request. See the General Refund Policy above.
Refund Processing at Current Exchange Rate
All refunds for international donors will be processed at the current exchange rate. This ensures that donors receive the equivalent amount in their local currency at the time of the refund transaction.
Transparency and Communication
We will communicate our refund policy clearly on our website, donation pages, and any other relevant platforms.
Donors will be informed about the refund process at the time of donation, emphasizing our commitment to fairness and transparency.
Donor Assistance
Our donor support team will be readily available to assist donors with any inquiries or concerns regarding refunds.
We will provide clear instructions on how donors can request a refund and the expected timeline for processing.
Implementation Plan
Internal Training and Communication
We will conduct internal training sessions to educate our staff about the new refund policy and ensure seamless implementation.
Clear guidelines and procedures will be established to streamline the refund process internally.
Integration with Banking Systems
We will collaborate with our banking partners to integrate systems that facilitate refund transactions at the current exchange rate.
This integration will ensure efficiency and accuracy in processing refunds for international donors.
Communication with Donors
Prior to implementing the new refund policy, we will communicate with our donor base through email newsletters, social media posts, and website announcements.
We will provide detailed information about the refund policy, including why it's being implemented and how it benefits donors.
By making a donation to our organization, you agree to these terms and conditions. We appreciate your support and are committed to ensuring your donation process is secure, transparent, and satisfactory.
